When can I get a refund from Toolsbots?

Refunds may apply for non-delivery, material breach, duplicate charges, or other cases described in our Refund Policy. Completed delivery and change-of-mind after work starts are generally excluded.

How do I request a refund from Toolsbots?

Open a support ticket with your order ID, reason, and evidence. We review requests against the Refund Policy and respond with approval, partial refund, or explanation.

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Legal

Refund Policy

Last updated: May 19, 2026

When refunds may apply for Toolsbots orders, how to request them, and how processing works.

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Scope When Refunds Apply When Refunds Do Not Apply How to Request Partial Refunds Processing Time Chargebacks International Contact

This Refund Policy explains when refunds may be available for services purchased through Toolsbots ("Toolsbots"). It supplements our Terms of Service and applies to catalog packages and related add-ons unless a separate written agreement states otherwise.

1. Scope

This policy covers paid orders placed on the Toolsbots platform. Custom enterprise agreements or statements of work may define different refund terms in writing.

2. When refunds may apply

We fail to start delivery within the published SLA window and cannot agree a revised timeline.
Material breach of the agreed scope that we cannot remedy after a reasonable revision period.
Duplicate or erroneous charges verified by our finance team.
Order cancelled before work has materially started, at our discretion and per package rules.

3. When refunds generally do not apply

Deliverables accepted by you or deemed accepted after the review period in your project.
Delays caused by missing briefs, assets, or feedback from your side.
Change of mind after work has begun or after partial delivery.
Dissatisfaction with subjective preferences where the agreed scope was delivered.
Third-party costs already incurred (domains, ads spend, licensed assets) unless required by law.

4. How to request a refund

Contact us via the support center with your order ID, service name, and a clear description of the issue. We will review project logs, delivery status, and communications before deciding.

Approved refunds are processed to the original payment method where possible. We may offer account credit or partial refunds when a full refund is not appropriate but fairness warrants adjustment.

5. Partial refunds and revisions

In many cases we will offer targeted revisions or milestone adjustments instead of a full refund. Partial refunds may apply when only part of a package could not be delivered as agreed.

6. Refund processing time

Once approved, refunds are initiated within 5–10 business days. Your bank or payment provider may take additional time to post funds. The timeline depends on PayU, Cashfree, card networks, or other processors used at checkout.

7. Chargebacks

If you dispute a charge with your bank before contacting us, we may pause the related project and provide evidence to the payment processor. We encourage you to reach out to support first so we can resolve issues faster.

8. International customers

Consumer rights in your country may provide additional remedies. Nothing in this policy limits mandatory rights that cannot be waived by contract. For India-based customers, grievances may also be directed to privacy@toolsbots.com.

9. Contact

Refund questions: Support.